Samsung Steps Up Efforts to Help Canadian Consumers Exchange Galaxy Note7 Devices

SamsungSamsung Electronics Canada Inc. has just announced the availability of a Canadian Product Exchange for Galaxy Note7 owners.

“This exchange was launched in response to the recent announcement regarding reported battery cell issues with the Galaxy Note7 device,” a media release reads.

While there have been only a small number of reported incidents globally, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices.

For customers, who have Galaxy Note7 devices, Samsung will replace their current device with a new one, the announcement states.

“Samsung holds safety and consumer satisfaction as a top priority,” says Paul Brannen, Executive Vice President, Mobile Solutions, Samsung Electronics Canada. “While there have been no confirmed incidents in Canada, Samsung is taking a proactive approach to address customer needs around the Note7 and immediately addressing any consumer concerns.”

To register for a Galaxy Note7 Exchange, owners should visit: to initiate the Galaxy Note7 product exchange.

Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.