Reputation.com, a leading Online Reputation Management (ORM) platform, launched today Reputation Live — a new mobile app that allows frontline employees to invite customers to share their experience on major review sites by sending them a text message immediately after a service, a transaction, or a visit.
We’re told that Reputation Live also gamifies the process of requesting reviews with a leaderboard report that brings transparency to promote exceptional customer service, and creates incentives to earn positive reviews.
Reputation Live can be used by frontline employees from their mobile phone, or a company-owned tablet in a variety of industries, such as automotive, retail, property management, and healthcare, to name a few.
“Positive online reviews from customers contribute significantly to any company’s reputation and revenue. The Harvard Business Review has reported that one additional star in an average online rating generates a 5- to 9-percent increase in revenue,” said Pascal Bensoussan, Chief Product Officer at Reputation.com.
With Reputation Live, Reputation.com estimates that businesses can boost conversion rates for online reviews (which moves business locations up in local search results) by up to 15 times over traditional approaches, such as sending emails, handing over review cards, or promoting a survey link on their website.
To check it out, click here.