NAB Helping to ‘Manage Complexity in Today’s Multi-Channel Contact Center’

The International Customer Management Institute (ICMI) is gearing up to present the Call Center Demo and Conference in Atlanta this fall (October 21-23, 2013) and the organization has just announced the 2013 theme: “Managing Complexity in Today’s Multi-Channel Contact Center.” The event will feature a number of industry leaders and experts who will provide valuable …   Read More

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NAB Helping to 'Manage Complexity in Today's Multi-Channel Contact Center'The International Customer Management Institute (ICMI) is gearing up to present the Call Center Demo and Conference in Atlanta this fall (October 21-23, 2013) and the organization has just announced the 2013 theme: “Managing Complexity in Today’s Multi-Channel Contact Center.”

The event will feature a number of industry leaders and experts who will provide valuable insight to those in attendance.

The panelists announced to date include Justin Robbins, Manager of Training and Development with ICMI, Brooks Webb, Manager of the Premier Support team at iContact, and Noe Vazquez, Bilingual CSA on Customer Solutions Team with North American Bancard.
NAB’s Vazquez, as MMW previously reported, was named ICMI’s Global Call Center Agent of the Year for 2013 and awarded Employee of the Month eight times in 2012.

Exhibitors at this year’s conference are scheduled to include InContact, LiveOps, USAN, TantaComm, VoltDelta, Five9, Voxeo, 8×8 Inc., ADTECH Global, CallCopy, Castel Communications, Customer Relationship Metrics, Interactive Intelligence, Intradiem, iQor, Jones/NCTI, Pipkins, Presence Technology, PTP, TCN, tcp, WFMSG and White Pages Pro.

To learn more about the upcoming conference, click here.

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