On Tuesday, darkness descended on LivingSocial. And by Wednesday afternoon, the darkness remained.
Although the company didn’t collapse, the lights certainly went out. And the massive website outage is still garnering plenty of attention today.
Boyan Josic, a thought leadership expert for digital media, content creation and local commerce, was among the first to report the outage, which has perplexed the digital world for more than 24 hours now.
“As you probably know by now, our website and mobile app went down on Tuesday afternoon,” LivingSocial said in a statement. “Throughout the night, our teams have been working nonstop to address the issue and attempt to ensure that it never happens again. We have isolated the technical issue and are pushing forward to have the site up and running again as soon as possible.”
Without citing specifics, LivingSocial confirms that the outage comes a result of an internal issue, “and there is nothing to indicate that this was the result of any external factors.”
For those concerned with user data and privacy issues, Josic says, it is not believed at this time that consumer or merchant data, or their financial information were compromised.
“In the meantime we have delayed email distribution and new feature promotions until the site has returned to service and we have revised promotion schedules to accommodate merchants for the disruption,” LivingSocial reports, adding an apology to consumers and merchants for any inconvenience.
As of this writing, LivingSocial is still down.