A recent infographic by Corvisa Cloud, focused on the ways in which businesses can improve their customer service protocols was shared by mobile payments leader North American Bancard. While 74% of customers have reached out to customer service agents for one reason or another—a shocking 15% would rather schedule a trip to the dentist, than speak with a customer service agent.
This means that businesses have a large area of opportunity for improving their customer relationships. Customers reach out to customer service departments in an effort to improve their experience and if they walk away disappointed, they may walk away for good.
To learn more, check out the visual below.