How to Win the Gold in Mobile Marketing During the Olympics

opinionThe following is a guest contributed post from Margie Kupfer, Vice President of Marketing at 3Cinteractive (3C)

Every four years the world turns its attention to a single arena where the best of the best compete for gold. The 2016 Summer Olympics are just around the corner and athletes and fans alike can hardly wait for the historic games to begin. But while the athletes are competing for medals, brands are competing for consumers’ attention and business.

When an event as colossal as the Olympics takes place, it gives brands all over the world a chance to flex their marketing muscle. As mobile usage continues to surge,  brands that capitalize on this channel in their marketing efforts will reach and capture new and existing customers directly in the most effective way.

Many that profit the most out of the Olympic Games take advantage of the seasonality of the events, and typically include clothing, travel/airline, consumer goods, entertainment, athletic stores, and retailers. As an example of an Olympics seasonal strategy, Kellogg included mobile calls-to-action on cereal boxes including Apple Jacks that promoted its “From Great Starts Comes Great Things” campaign, which incorporated eleven different Olympic and Paralympic athletes and hopefuls.

The cereal maker established the **Start dial code and integrated into its Olympic sponsorship, which was promoted with a CTA on the cereal boxes. When consumers called **Start, a voice recording of former Olympic athlete Kristi Yamaguchi answered the call and Kellogg made a donation of one breakfast to a child in need.

As marketers gear up to take advantage of the olpympic spirit, here are some tips to bring home a winning strategy:

  1. Make it Mobile First — Take advantage of the mobile traffic

Because the Olympic Games are an international event, it will be imperative for brands to have a mobile-specific strategy, as many fans will likely be traveling to see their team compete or keenly watching from afar. Fans will want to have all of the latest updates on their favorite teams and athletes which means watching games, checking scores and reading about athletes and teams on their mobile devices. The Olympic Committee has created its own mobile app that allows users to learn more about the history of the Olympics, learn about athletes as well as link to official sponsors. Brands will want to take advantage of the elevated mobile usage by offering special promotions exclusively to mobile users.

  1. Make it Social — Social Media Sharing Broadens Visibility

Mobile devices are made for information and experience-sharing. Consumers love to share their photos, memories and experiences. Make your promotions more impactful by giving them sharing power. Sharing promotions through social media can give your brand more visibility and make it fun. Create a hashtag that incorporates both the brand and the Olympics and encourage customers to share it. Take advantage of the traffic on popular hashtags, capitalize on any trending stories, and have a strategy to be able be part of these conversations. Some will disappear quickly so be prepared.

  1. Make it Count — Timing is Everything

Timing can play an important role in the success of a mobile marketing campaign. The Summer Olympics only last seventeen days, which means marketers need to pay attention to when they launch their  efforts. Brands can do things like offer specific promotions at the start of a game or competition, or offer a promotion when a specific team wins. The great thing about the Olympics is that there is so much going on at once that marketers can get creative with their timing within the campaign.

Also, be responsive – there is limited “shelf life” to these events – don’t wait a day or two to capitalize on an opportunity. Lastly, consider time zone changes between when the actual events occur, and when you want to send mobile communications back to viewers in each of the four continental time zones.

  1. Make a Connection — Connect Current Trends to Promotional Offers

Staying on top of current trends is key to making a successful campaign. Aside from the obvious option of offering specials on red, white or blue products to represent Team USA at the Olympics, try to get more creative with your mobile marketing. Throughout the Olympic Games there will be events that make more of an impact to fans than others. Take advantage of that by offering promotions that coincide with those events. For example, if Team USA wins the Gold in women’s gymnastics, a brand could send an SMS message that says “to receive 10% off your next purchase, text #USAGOLD to…” Staying on top of the latest trends and news will make a brand more relevant with consumers.

Brands that think strategically about their use of mobile during the summer will be the ones that come out ahead with higher engagement, stronger customer connections and increased revenues at the end of the season.