Helpshift Wants to Bring In-App Customer Support to the Masses

Helpshift, a company aiming to revolutionize the customer support experience on mobile devices, announced this week that it closed a $23 Million Series B with participation from new investors, Microsoft Ventures, Salesforce Ventures and all previously existing investors, including Intel Capital, Nexus Venture Partners, True Ventures and Visionnaire Ventures—bringing the company’s total capital raised to …   Read More

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help2Helpshift, a company aiming to revolutionize the customer support experience on mobile devices, announced this week that it closed a $23 Million Series B with participation from new investors, Microsoft Ventures, Salesforce Ventures and all previously existing investors, including Intel Capital, Nexus Venture Partners, True Ventures and Visionnaire Ventures—bringing the company’s total capital raised to $36.2 Million.

So what will Helpshift do with all of that money?

“Our continued growth is a direct reflection of a capital-intensive support industry that’s ready for change. Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications,” said Abinash Tripathy, CEO and co-founder of Helpshift. “This is the year we champion a new model of support, one that’s better for both consumers, as well as the companies serving them.”

According to this week’s announcement, some of the customers benefiting from radically improved customer experience and agent efficiency across their teams thanks to Helpshift include: Zynga, Virgin Media, Microsoft, Western Union, Flipboard, Shyp, Luxe, WordPress and thousands of other industry leading brands, startups, and developers.

“Helpshift has been a great partner for Microsoft and our investment today represents our confidence in their messaging-based approach to customer service, as we hold a shared value of providing the seamless experience customers want,” said Nagraj Kashyap, corporate vice president at Microsoft Ventures.

To learn more about Helpshift, click here.

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