Google Tries to Calm Nervous Mobile Wallet Users Amidst mCommerce Hack Attacks

Google has been plagued by recent headlines and user complaints regarding the safety of Google’s NFC-enabled mobile wallet solution for smartphones. Last week, word surfaced that Google’s mobile wallet commerce platform is vulnerable to potential criminal attacks from hackers who have figured out how to gain access to the Google prepaid card already linked to …   Read More

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Google has been plagued by recent headlines and user complaints regarding the safety of Google’s NFC-enabled mobile wallet solution for smartphones.

Last week, word surfaced that Google’s mobile wallet commerce platform is vulnerable to potential criminal attacks from hackers who have figured out how to gain access to the Google prepaid card already linked to a user’s smartphone.

The discovery was of such grave and immediate concern that over the weekend a Google representative “strongly encouraged” anyone who “loses or wants to sell their phone to first call Google Wallet support to disable the prepaid card.”

“We are currently working on an automated fix as well that will be available soon,” Google said. “We also advise all Wallet users to set up a screen lock as an additional layer of protection for their phone.”

Late Monday, Google came up with a fix, although by the search giant’s own admission, it’s just a tememporary fix while something more permanent is figured out.

“To address an issue that could have allowed unauthorized use of an existing prepaid card balance if someone recovered a lost phone without a screen lock,” Vice President of Google Wallet and Payments Osama Bedier said, “tonight we temporarily disabled provisioning of prepaid cards. We took this step as a precaution until we issue a permanent fix soon.“

“Over the last few days we’ve received questions and concerns about issues related to the security of Google Wallet,” the company announced on its blog. “People are asking if Google Wallet is safe enough for mobile phone payments. The simple answer to this question is yes. In fact, Google Wallet offers advantages over the plastic cards and folded wallets in use today.“

Do you feel safe using Google’s mobile payment solutiuon in response to the steps taken? Please weigh in with a thought or comment below.

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