The folks at Google are getting the bugs worked out of its popular Gmail service.
Or at least they’re still trying to.
According to the online search giant, an update to its e-mail storage software provoked problems on Sunday, causing an “unexpected bug” that reportedly left tens of thousands of Gmail users in the dark and unable to retrieve messages from their inbox.
Late Monday, Google announced – in an attempt to reassure Gmail users – that no email messages were lost in cyberspace.
Although Google initially said the issue would be patched up for all users within 12 hours, but the problem still persists, although Google says it hopes to bring the matter to resolution soon.
“Imagine the sinking feeling of logging in to your Gmail account and finding it empty,” wrote Ben Treynor, a Google vice president engineering and Site Reliability Czar, said Monday.
“That’s what happened to 0.02% of Gmail users yesterday, and we’re very sorry. The good news is that email was never lost and we’ve restored access for many of those affected. Though it may take longer than we originally expected, we’re making good progress and things should be back to normal for everyone soon.”
To read the full post on Google’s Official Blog, click here.