Google Still Getting Bugs Worked Out of Gmail

The folks at Google are getting the bugs worked out of its popular Gmail service. Or at least they’re still trying to. According to the online search giant, an update to its e-mail storage software provoked problems on Sunday, causing an “unexpected bug” that reportedly left tens of thousands of Gmail users in the dark …   Read More

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The folks at Google are getting the bugs worked out of its popular Gmail service.

Or at least they’re still trying to.

According to the online search giant, an update to its e-mail storage software provoked problems on Sunday, causing an “unexpected bug” that reportedly left tens of thousands of Gmail users in the dark and unable to retrieve messages from their inbox.

Late Monday, Google announced – in an attempt to reassure Gmail users – that no email messages were lost in cyberspace.

Although Google initially said the issue would be patched up for all users within 12 hours, but the problem still persists, although Google says it hopes to bring the matter to resolution soon.

“Imagine the sinking feeling of logging in to your Gmail account and finding it empty,” wrote Ben Treynor, a Google vice president engineering and Site Reliability Czar, said Monday.

“That’s what happened to 0.02% of Gmail users yesterday, and we’re very sorry. The good news is that email was never lost and we’ve restored access for many of those affected. Though it may take longer than we originally expected, we’re making good progress and things should be back to normal for everyone soon.”

To read the full post on Google’s Official Blog, click here.

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5 comments

  1. Chris A

    my e-mails are there, but I can't open them to read them, I can't delete them, & I cannot compose mail either. help!!!!!

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  4. Al

    An ‘unexpected bug’? REALLY???? Do I look like I just came out of the turnip patch? That is one of the stupidest things I’ve heard in some time. The problem—crappy testing…and lame excuses.

  5. joe

    FWIW, it's still not back up for me. It took them ~24 hours just to update the message saying they had an issue – had just said your account was disabled. At least the account is back, so we can use the other services like Picassa, Reader etc. – that was blocked for ~24 hours. Since their reply message was "account disabled", we have no idea how many people are removing us from their lists.

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