Consumer Reports Survey Gives High Praise to Verizon, Blasts AT&T

Consumer Reports is out with its annual survey of of U.S. carriers. Once again, Verizon is the big winner, while AT&T… isn’t. Of the four major U.S. national cell-phone standard service providers, Verizon scored the highest in 201’s Ratings. In second was Sprint. “Survey respondents gave very good scores to Verizon for texting and data …   Read More

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Consumer Reports is out with its annual survey of of U.S. carriers.

Once again, Verizon is the big winner, while AT&T… isn’t.

Of the four major U.S. national cell-phone standard service providers, Verizon scored the highest in 201’s Ratings.

In second was Sprint.

“Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge,” the report reads.

T-Mobile, while placing third overall, “continued to rate significantly better than the higher-priced AT&T.”

66,000 Consumer Reports’ subscribers contributed to the survey and shared insights regarding their service and customer-support experiences.

“Our survey indicates that subscribers to prepaid and smaller standard-service providers are happiest overall with their cell-phone service,” said Paul Reynolds, electronics editor for Consumer Reports. “However, these carriers aren’t for everyone. Some are only regional, and prepaid carriers tend to offer few or no smart phones.The major carriers are still leading options for many consumers, and we found they ranged widely in how well they satisfied their customers.”

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