Consumer Reports Lauds Apple’s PC Tech Support

This week, Consumer Reports gave the highest marks to Apple when it comes to PC tech support. As it turns out, Apple not only topped its score last year, it “walloped” other brand-name tech giants and leading PC makers. Apple’s position was voted on by the readers who participated in the publication’s yearly reader survey. …   Read More

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This week, Consumer Reports gave the highest marks to Apple when it comes to PC tech support.

As it turns out, Apple not only topped its score last year, it “walloped” other brand-name tech giants and leading PC makers.

Apple’s position was voted on by the readers who participated in the publication’s yearly reader survey.

The criteria used for assessing successful online and phone support were: ease of contacting staff, clarity of advice, technical knowledge, patience, and time for follow-up.

Apple’s in-house technical support service, the Genius Bar, rated as high as support provided by phone or online.

As it turns out, the strength of Apple’s tech support also helped to draw attention to competitors with “room for improvement” in this category.

“24 to 40 percent of respondents who sought phone or online help from makers of Windows-based computers said the staff’s patience, knowledge, or clarity was fair at best,” the report adds.

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