Apple has launched its revamped Apple Support Communities and the revamp, which was nearly one year in the making, has incorporated new social networking aspects that effectively update the formerly antiquated Apple Discussions board.
“Apple Support Communities brings together thousands of Macintosh, iPod, iPhone, and iPad users from around the world to discuss Apple products and topics,” Apple said in unveiling the refreshed forums.
“Apple Support communities provides a wealth of information about your favorite Apple hardware and software products to help you get the most out of your purchase. And, in the spirit of community, you can also help other Apple Support Communities’ users by answering their questions.”
The new and improved ASC delivers a host of online “communities” through which users can sift in hopes of finding one that’s pertinent to their inquiry, product, or service. Widgets can also be used to “bring you the content you’re interested in, from within or even outside the community.”
Making the experience a highly personalized one, users can even customize their profiles with pics and avatars.
Given the greater social emphasis of the online forums, Apple has rolled out official standards of “Community Etiquette” that ASC members must abide by. The policy standards include:
- Post only technical support questions and answers, unless otherwise noted.
- Be polite, constructive and stay on topic.
- Search for questions similar to your own before submitting them to the community.
- Reward helpful community members by marking answers to your questions helpful and correct.
- Avoid speculation and rumors.
For more info or to see what the revamp looks like, check out Apple Support Communities by clicking here.
