How Your Customer Service Strategy Will Change Beginning in 2017
The following is a guest contributed post from James Ramey, CEO of DeviceBits. The way brands and retailers have operated…
customer service
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Marketers Measure Customer Engagement Via Revenue Metrics, But Customer Service Counts, Too
Recent research by the Chief Marketing Official (CMO) Council confirms that for many executives, revenue metrics are the top measurement…
Oh-oh! Study Shows a Third of Consumers Who Contact Brands Via Social Media Get Silence in Return
Social media may not be the way for consumers to reach brands and get any kind of answer or resolution….
Infographic: Building Customer Service to Build Your Bottom Line
A recent infographic by Corvisa Cloud, focused on the ways in which businesses can improve their customer service protocols was…
PayAnywhere Announces Customer Service Upgrade
With the mobile payments arena growing more competitive with each passing month, the battle for supremacy in this fast-growing field…
Wireless Customers Have a Need for Speed
Contrary to conventional wisdom, Top Gun did not engender the concept of having a “need for speed.” Customer service did….
Turning Mobile, Social Customer Feedback Into Customer Satisfaction
According to the findings of a customer service quality survey conducted by HRP Research, a majority of respondents are disappointed…
NAB Helping to ‘Manage Complexity in Today’s Multi-Channel Contact Center’
The International Customer Management Institute (ICMI) is gearing up to present the Call Center Demo and Conference in Atlanta this…
Infographic: How to Build a Great Online Reputation
Simply trying to connect with customers via cutting edge mobile and traditional online channels isn’t enough today. You have to…
Infographic: Consumers Expect Social Media Customer Service
If your company doesn’t provide some form of social media-based customer service, there’s a good chance that some of your…
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