There are many things on your plate as an online business owner. While much of what you do mirrors job duties in a brick and mortar storefront—some aspects are entirely different when speaking of the online world.
While you have most likely secured a merchants services provider to process credit cards, gift cards, electronic checks, and other electronic payment options—ensure that you are clear how easy they make processing returns.
When a customer comes in to your live storefront, the return is completed within a matter of minutes—but in the online world there is more to consider. Products may need to be returned via shipping, or exchanged. The good news is—that if you select wisely, your merchant services provider will take care of the reverse payment processing, allowing you to focus all of your attention where it is needed most.
The experts at North American Bancard suggest that you ensure that your payment processor is able to implement credits within your desired criteria, process exchanges, and refund the customer—all without you having to get involved in the process.