Getting Close to the Customer: UserCare Announces Availability of In-App Customer Service Software

UserCare, an easy-to-integrate customer service software tailor-made for mobile applications, is now available. It’s the first to combine in-app customer support with powerful CRM and customer analytics tools. …

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Getting Close to the Customer UserCare Announces Availability of In-App Customer Service Software

usercareUserCare, an easy-to-integrate customer service software tailor-made for mobile applications, is now available.

It’s the first to combine in-app customer support with powerful CRM and customer analytics tools.

“UserCare helps apps better understand, service, and nurture their customers, and allows them to segment and provide differentiated service to their highest value customers,” said the company in a release this week.

Catering to customers on mobile is a wise thing.

“The explosive growth of mobile applications has led to a highly competitive marketplace valued at more than $140 billion, according to Vision Mobile research. “In this environment—where more than 2.1 million apps are currently active in just the Apple App Store—severing a relationship with an app is as easy as a two-second “delete.” While integrated customer service is crucial for valuable-user retention and overall growth, for companies with limited in-house resources, providing support is both a technical and resource challenge.”

According to market research conducted by UserCare, in-app support is disjointed and inconsistently available, with only eight percent of iOS and Android apps providing in-app chat or mobile messaging support to users.

“For so long, customer service has been an afterthought for app companies, but apps can no longer make do with a Band-Aid solution,” explains Barry Coleman, the CEO of UserCare. “What we’re offering is a customer service platform designed specifically for apps that allows them to intelligently engage and support users within the app. What’s unique is that we’re collecting app and user data, synthesizing it into actionable insights, and putting it in the hands of support teams to expedite issue resolution and grow relationships.”

UserCare’s mobile-optimized, data-powered customer service solution brings a rich, user-friendly support experience to apps. It easily integrates with apps via a simple SDK to enable in-app messaging, in-app FAQs, customer segmentation, instant rewards, customer analytics, and more.

UserCare’s key features include seamless SDK integration; an in-app customer service portal with FAQs, messaging, push notifications, and rewards; easy configurations to match the look/feel of an app; cloud-based agent and admin interface; and support for iOS, Android, and Unity.

In addition, data and analytics features allow interactions with a visual timeline view of customer engagement within an app including user sessions, purchases, support events — with the ability to add and track custom events.

UserCare is now generally available to both new and existing beta customers with a free 30-day trial.

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